AI Support Agent for SaaS
An autonomous AI agent that handles tier-1 customer support tickets, resolves common issues, and escalates complex cases to human agents.
I design and build AI agents, workflow automations, and business process systems that save companies hundreds of hours every month.
I help companies automate repetitive tasks, integrate their systems, and build AI-powered tools that save hundreds of hours every month.
Custom AI agents that handle complex tasks autonomously — from customer support to data analysis and decision-making. Built with OpenAI, Anthropic, and open-source LLMs.
End-to-end automation of repetitive business processes — from data entry and file processing to multi-system synchronization and reporting.
Custom n8n workflows, self-hosted n8n setups, and custom node development. From simple triggers to complex multi-step orchestrations.
Custom Odoo modules, workflow modifications, and full ERP implementations. Tailored to match your business processes exactly.
A selection of recent work — from AI agents and automation systems to bot development and CRM automation.
An autonomous AI agent that handles tier-1 customer support tickets, resolves common issues, and escalates complex cases to human agents.
A self-hosted n8n infrastructure with 40+ automated workflows connecting CRM, email, Slack, and project management tools.
A full Odoo ERP implementation with custom modules for manufacturing, inventory, and sales workflow automation.
Years of experience building and deploying automation systems across different industries and technologies.
The technologies and platforms I use to build automation systems and AI agents.
Thoughts and guides on AI, automation, and building systems that scale.
My predictions for where AI automation is heading — from autonomous agents to natural language interfaces and the rise of AI-native applications.
A practical guide to designing, building, and deploying AI agents that solve real business problems — not just demos that look impressive.
A detailed comparison of n8n and Zapier for business automation — covering cost, flexibility, self-hosting, and when to use each.
Feedback from companies I have worked with on automation and AI projects.
“Mahmoud transformed our customer support with an AI agent that handles 62% of tickets autonomously. Response times dropped from 24 hours to 2 minutes. The ROI was immediate and undeniable.”
“The workflow automation Mahmoud built reduced our production lead times by 40%. His custom n8n pipelines fit our process perfectly. Best technical consultant we have worked with.”
“Our lead conversion rate tripled after Mahmoud automated our CRM pipeline. Every lead is now captured and scored within a minute. The sales team can focus on selling instead of data entry.”
“The Telegram bot Mahmoud built reduced our call center volume by 60%. Customers love being able to track orders 24/7. The implementation was smooth and the results exceeded expectations.”
Whether you need an AI agent, a workflow automation, or a full system integration, I can help you get it done.